What happens when I void an unused label on GoatLabels?

The funds return to your prepaid wallet, which is the same balance every label is bought from, and they are available for the next label right away. There is no separate refund queue to watch and nothing to reconcile against a card statement.

How is that different from a Shippo refund?

A refund sends money back out through the carrier's refund process to whatever you paid with, on the carrier's timing. Void-to-wallet keeps the money inside the account it never really left, so it is respendable immediately. Both get you your money — the difference is how long it is unusable and whether you have to watch it.

Is there a fee for voiding a label?

No. And because there is no per-label platform fee here in the first place, a void does not strand a software charge behind it — the whole amount that was debited comes back to the balance.

Can I void through the API?

Yes. Voiding is a normal REST call with Bearer auth, and your wallet balance is readable back over the same API, so a system that buys labels programmatically can also unwind and re-buy them without a human checking a dashboard.

What if I need to reprint with a different weight or service?

Void the first label, let Billy redraft with the corrected details, rate-shop USPS, UPS, FedEx, and DHL again, and buy from the same balance. Because the credit is instant, you are never funding two labels for one parcel while you wait.

Can I withdraw wallet credit instead of respending it?

The wallet is designed for buying labels, so credit lands there for reuse rather than being pushed back to your card by default. If holding balance is the wrong shape for your bookkeeping, that is a fair reason to prefer a refund-to-source model — it is named on this page for that reason.

Does an unused label expire?

Carrier rules govern how long a purchased label stays valid, and those differ by carrier and service. The practical habit is the same either way: if a parcel is not going out, void it and put the balance back to work rather than leaving it sitting on a label nobody will scan.

Unused labels, and what happens to the money.

Voiding labels: Shippo refunds vs void-to-wallet

Credited back where you buy.

When you void an unused label on GoatLabels, the funds return to your prepaid wallet for immediate reuse, instead of waiting on a carrier refund cycle.

Create your account Log in

Four carriers quoted, one balance behind them

USPS, UPS, FedEx, and DHL — bought from the wallet, and credited back to it.

all quoted

One balance Buy and credit in one place.

Quote = debit So void = exact credit.

Void via API One REST call.

Void it and the money is usable again now

No refund cycle to watch, no card statement to reconcile against.

Back to wallet Not back to a card.

Respendable Buys the next label.

Full amount No fee left stranded.

Side by side

A refund from Shippo versus a credit you can spend.

Both models return your money for a label you never used. The question that matters on a busy day is not whether the money comes back — it is where it lands, how long it is unusable, and whether anyone has to watch it get there.

	GoatLabels	Shippo
Where the money goes back to	Your prepaid wallet — the same balance every label is bought from.	Back through the carrier's refund process to your billing method.
When you can spend it again	Immediately. The credited balance buys the next label straight away.	After the refund cycle completes — timing is the carrier's, not the software's.
What you have to chase	Nothing. Void the shipment and the balance moves.	A refund status you watch until it clears.
Effect on a reprint	Void, redraft, rebuy — the funds never left your account, so nothing is float.	You pay for the replacement label before the first one comes back.
Fee stranded by a void	None — there is no per-label platform fee to strand in the first place.	Depends on their current fee and refund terms — check their policy.
How refunds appear in the API	A void call and a wallet balance you can read back over REST.	Mature refund endpoints — this is a well-built part of their API.

Shippo is a trademark of its owner and is not affiliated with GoatLabels. Refund terms, timings, and fees change — read their current policy rather than a description on ours.

Three reasons void-to-wallet wins the day it matters.

Reusable beats refundable

A refund gives you your money back somewhere you cannot immediately use it. A wallet credit gives you the same money back exactly where the next label is bought from. For anyone printing again the same day, the second one is not a slower version of the first — it is a different thing entirely.

Prepaid means it never left

Because labels are bought from a balance you funded, voiding is an internal move rather than a reversal of a card charge. There is no external cycle to wait on, and nothing to reconcile between what you were billed and what came back.

Mistakes are cheap when credit is instant

Wrong weight, wrong service, buyer changed the address an hour later. These happen constantly and they should cost you a void and a redraft, not a week of watching a refund status while you pay twice.

And when Shippo is the right choice

You need a carrier GoatLabels doesn't rate-shop — we quote USPS, UPS, FedEx, and DHL, and that is the honest list.
You genuinely prefer money returning to a card or bank account rather than sitting as prepaid balance — that is a real accounting preference and a wallet does not suit it.
Your existing refund reconciliation is already built around Shippo's endpoints and works fine.

What a void actually does here

Buy from the balance. Void back to the same balance.

The reason a void is instant here is structural, not a feature bolted on. Labels are not charged to a card at the moment of purchase — they are debited from a prepaid wallet you topped up in advance with card, Apple Pay, Google Pay, ACH, or crypto. So voiding an unused label is a movement inside your own account rather than a reversal that has to travel back out through someone else's refund cycle. Orders reach the queue however they arrive: a store sync, a REST call, a pasted message, or a screenshot Billy reads into a draft. You confirm an all-in USPS, UPS, FedEx, or DHL quote, the exact amount leaves the balance, and if the parcel never goes out you void it and that exact amount is there again — ready to buy the corrected label a minute later instead of a week later.

Any order shape in

Store sync, API, DM, or screenshot

maya_boutique

Hey! 2x hoodies (M) 1x tee (L) 😅 Ship to: Maya R. Austin, TX 78701

Shopify

Synced into To Ship

TikTok Shop

Synced into To Ship

DM screenshot

Order: #1847
Customer: Jordan Lee
Items: 1x Hoodie (L)
Address: Brooklyn, NY

Drop the screenshot or paste the DM

Connectors, REST API, DMs, and screenshots — one queue, no import mapping.

2 Billy AI

Redraft the corrected label while the credit is already back.

Reads a DM, comment thread, voice note, or screenshot
Fills the addresses and the package details
Rate-shops USPS, UPS, FedEx, and DHL at the all-in price
Hands the drafted label back for you to confirm

Drafted. Checked. Yours to confirm.

Clean label out

Bought from the wallet

Paid from your prepaid balance

Card, Apple Pay, Google Pay, ACH, or crypto

$12.47

Label purchased

USPS Priority Mail — all-in rate

$12.47

Void an unused label and the same amount is back in the balance, ready to spend.

Cancellations come from every channel.

Connectors for the storefronts, AI for everything else.

Shopify, Etsy, WooCommerce, and TikTok Shop sync into To Ship and push tracking back when you print — and when one of those orders is cancelled after you printed, the void credits the same wallet as everything else. Paste an Instagram or Facebook DM, or a screenshot of one, and Billy builds the label with no connector at all, on identical terms.

Via AI tiles: an order that never became a record still becomes a label.

maya_boutique

Hey! 2x hoodies (M) 1x tee (L) 😅 Ship to: Maya R. Austin, TX 78701

Label ready

$12.47

13 connected today 2 via AI 8 coming soon

Connect a store Or use the API

Connected today 13 storefronts sync to To Ship

Shopify

Etsy

WooCommerce

TikTok Shop

Amazon

eBay

Squarespace

Wix

Walmart

Square

BigCommerce

Magento

Temu

Via AI

Instagram AI

Facebook AI

DM and screenshot parsing — the AI builds the label.

Coming soon

Shopify Plus Soon

Zapier Soon

NetSuite Soon

Ecwid Soon

Shein Soon

ChannelAdvisor Soon

SkuVault Soon

Zoho Inventory Soon

The wallet is why the void is instant.

Money that comes back where you spend it.
Not where you banked it.

Void-to-wallet is not a refund policy so much as a consequence of prepaid funding. Everything below sits on that same balance: the four carrier quotes, the AI drafting, the API, and the credit that lands back the moment a parcel does not go out.

One prepaid wallet,
five ways to fund it

Card, Apple Pay, Google Pay, ACH bank transfer, and crypto all top up the same balance, and every method buys identical rates, carriers, and features. Because the balance is where labels are bought, it is also where a void returns them — no route out to a card and back again.

Wallet balance

$1,247.36 USD

Redraft in seconds
after you void

Most voids happen because something changed — a weight, a service, an address the buyer corrected an hour late. Billy takes the updated message or screenshot and drafts the replacement immediately, against credit that is already back in the balance.

Billy LIVE

Where's the package to Maya?

It's in transit via UPS. Expected Friday, Aug 7.

1Z8923A6B05G4123456

In transit

Austin, TX → Dallas, TX

Ask Billy anything...

No fee to strand
in a void

Because there is no per-label platform fee here, a voided label leaves nothing behind. The whole debited amount returns, so cancelling a shipment costs you the time to click void and nothing else.

Shipment summary

UPS Ground $12.49

Insurance $0.75

Fuel surcharge $0.32

Total $13.56

USPS, UPS, FedEx, and DHL
in one quote

Live all-in rates side by side, and the number you see is the exact amount that leaves your balance — which is precisely why a void can credit an exact amount back with nothing to reconcile. That is the honest carrier list; if you need one outside it, Shippo's broader network is the reason to stay.

Compare rates

UPS $12.48

FedEx $13.22

DHL $14.10

USPS $11.79

Duties & taxes paid

Void and re-buy
over the same API

REST and JSON, one Bearer header, idempotency keys so a retry cannot double-buy a label, and signed webhooks for label and tracking events. Read your balance back over the same API, so an automated system can unwind a shipment without a human watching a refund status.

POST /v1/shipments

{

"to" : { "name" : "Maya" },

"from" : { "name" : "Alex" },

"service" : "ups_ground" ,

"label_format" : "pdf"

}

Webhook delivered

GoatLabels mobile shipments queue with all-in carrier prices

Billy drafting a label from a pasted DM on mobile

Label ready

CL-1038 · Brooklyn, NY

Cancellations happen at the packing table

Void it from the phone before the parcel is taped.

The moment you learn a shipment is off is usually the moment you are holding it. Void from the phone, watch the credit land in the balance, redraft with the corrected details, and print the replacement without ever sitting down at a laptop.

Paste the DM, snap the thread, or drop the screenshot — Billy pulls the name, the address, and the parcel out of it.

No import mapping and no CSV step: the message is the order record.

USPS, UPS, FedEx, and DHL come back as four all-in prices on one screen.

Buy from the prepaid balance and one-tap print to a share sheet or a thermal printer over Wi-Fi.

Hold the mic at the packing table and say the address — Billy drafts it and reads the rate back.

Ask what came back

Talk to Billy instead of chasing a refund status.

Did that void go through, what is my balance, where is the replacement parcel — questions that a refund cycle makes you answer in two systems. Here they are one. Hold the mic and ask; Billy reads the balance and the tracking back, rate-shops USPS, UPS, FedEx, and DHL for the reprint, and queues it against the same wallet. This is the real product, not a render.

Billy reading back a parcel's tracking history over the purchased labels list

Listening

"Where's Maya's package?"

Out for delivery

CL-1039 · Austin, TX · by 6 PM

Plain English in — names, addresses, weights, carriers, services · nothing to import and nothing to map · reads the all-in rate back before a cent leaves the wallet · phone, browser, or Telegram.

All-in quotes

The quote is the debit.

Three carriers on the same parcel, each an all-in number that is the exact amount leaving your prepaid balance — and therefore the exact amount that returns if you void. Nothing arrives the day after with an adjustment on it, so a credit never has to be netted against a surprise.

US → DE 2.6 lbs 12×8×4 in

USPS

Priority Mail Intl

10–15 days

$18.30

$10.00 of taxes & duties included

all-in · no surprises

Best balance

FedEx

Intl Connect Plus

3–5 days

$22.80

$11.00 of taxes & duties included

all-in · no surprises

DHL

Express Worldwide

1–2 days

$26.20

$12.20 of taxes & duties included

all-in · no surprises

No carrier invoice the day after Void → credit back to the wallet you funded Multi-currency display

Public API v1

Unwind a shipment with one call, not a ticket.

REST, JSON, one Bearer header. Void a label, read the wallet balance back, and buy the replacement — all over the same API, with real idempotency keys so a retried request cannot double-buy, signed webhooks for label events, and errors that name what to fix.

Create, rate-shop, and buy — the same three calls you already write

Signed webhooks for tracking and label events instead of polling

Real idempotency keys — a retried request never buys two labels

OpenAPI 3.1 spec, no SDK lock-in, unlimited calls on every plan

Read the API docs Get an API key $0 on every plan

curl https://api.goatlabels.io/api/v1/shipments

201 Created · 187ms

request response

POST /api/v1/shipments
Authorization: Bearer sk_live_…
Idempotency-Key: ord_8421

{
  "to": { "name": "Joyce", "city": "Berlin", "country": "DE" },
  "parcel": { "weight": 1.2, "weight_unit": "kg" },
  "service": "fedex_intl_priority"
}

← 201 Created // buy it with POST /api/v1/shipments/{id}/purchase
{
  "id": "shp_44819",
  "status": "draft",
  "amount": { "subtotal": 72.25, "duty_and_tax": 14.20, "total": 86.45 }
}

No plan to clear first

No plan to clear first.

Free covers 50 shipments a month with the public API, the store connectors, and Billy all unlimited underneath it — we make a little on each label instead. Pro is a flat monthly fee for unlimited shipments, cheaper label pricing, and Billy on Telegram. Voids credit the wallet on either plan, because that is how prepaid funding works rather than a perk attached to a tier.

Pro

Free

$0 / forever

Prepaid balance, instant voids, and no subscription under it.

50 shipments a month, no monthly minimum to print

USPS, UPS, FedEx, and DHL rate-shopped on every parcel

The full REST API with unlimited calls and signed webhooks

Billy AI in the web app, unlimited — paste, screenshot, or speak

Shopify, Etsy, WooCommerce, and TikTok Shop sync included

Start free

Billy is not a paid tier

The assistant that reads a DM, a screenshot, or a voice note into a drafted label runs unlimited in the web app on Free. Pro adds Billy on Telegram.

Web — every plan Telegram — Pro

API free on every plan

GET /api/v1/shipments

200 OK · plan: free

Unlimited calls on Free — still unlimited on Pro.

Bring the invoice you pay today

On Pro we will work with you to beat the label rates you are already getting from

ShippoPirateShipShipStation

No contracts No monthly minimum to print Start in seconds

Label prices are quoted live from USPS, UPS, FedEx, and DHL and shown as one all-in number — the same number that leaves your wallet, and the same number that returns when you void. Shippo's refund terms and fees move, so read their current policy rather than a summary on ours. Full pricing details

Who voids labels most

Cancellations are a workflow, not an exception.

Some sellers void a label a month and barely notice how refunds work. Others void several a week, and for them the difference between reusable credit and a pending refund is the whole argument.

Seasonal and drop-driven sellers

TikTok Shop & live commerce

Prepaid

A drop produces cancellations in bulk, and a wallet absorbs them: void the ones that fell through and the credit is immediately funding the labels still going out that night.

4 carriers per quote no monthly minimum bulk print

GoatLabels shipments queue with purchased labels

Shops with heavy address corrections

Etsy & independent creators

Buyers correct addresses after checkout more often than anyone plans for. Void, redraft from the corrected message, rebuy — one balance the whole way through.

One queue, connector or not

Order #1024 · pasted from a comment thread

Sellers living in the DMs

The orders that never became JSON

got the dress! can you ship to Austin?

Label drafted · CL-1024

Devs automating cancellations

Void and re-buy over REST

wallet behind the API and the dashboard

Real sellers, real words

Sellers who stopped waiting on money they already paid.

A video took off and I had 80 TikTok Shop orders by morning. I printed every label from my phone on the bus to the post office.

Early customer · TikTok

TikTok Shop seller

TikTok Shop

I run my Etsy shop from the kitchen. The AI reads the order, picks the carrier, the label prints. That's the whole workflow now.

Early customer · Etsy

Etsy maker

Etsy

The API is what every shipping API pretends to be. Idempotency that actually works.

Sasha R.

Staff engineer, marketplace

API user

Unused labels and refunds — FAQ

What happens when I void an unused label on GoatLabels?: The funds return to your prepaid wallet, which is the same balance every label is bought from, and they are available for the next label right away. There is no separate refund queue to watch and nothing to reconcile against a card statement.
How is that different from a Shippo refund?: A refund sends money back out through the carrier's refund process to whatever you paid with, on the carrier's timing. Void-to-wallet keeps the money inside the account it never really left, so it is respendable immediately. Both get you your money — the difference is how long it is unusable and whether you have to watch it.
Is there a fee for voiding a label?: No. And because there is no per-label platform fee here in the first place, a void does not strand a software charge behind it — the whole amount that was debited comes back to the balance.
Can I void through the API?: Yes. Voiding is a normal REST call with Bearer auth, and your wallet balance is readable back over the same API, so a system that buys labels programmatically can also unwind and re-buy them without a human checking a dashboard.
What if I need to reprint with a different weight or service?: Void the first label, let Billy redraft with the corrected details, rate-shop USPS, UPS, FedEx, and DHL again, and buy from the same balance. Because the credit is instant, you are never funding two labels for one parcel while you wait.
Can I withdraw wallet credit instead of respending it?: The wallet is designed for buying labels, so credit lands there for reuse rather than being pushed back to your card by default. If holding balance is the wrong shape for your bookkeeping, that is a fair reason to prefer a refund-to-source model — it is named on this page for that reason.
Does an unused label expire?: Carrier rules govern how long a purchased label stays valid, and those differ by carrier and service. The practical habit is the same either way: if a parcel is not going out, void it and put the balance back to work rather than leaving it sitting on a label nobody will scan.

Want the wider comparison? Read GoatLabels vs Shippo, see what a per-label fee costs at volume, or read how label pricing works here.

Buy one label, void it, and watch the balance.

Keep the carriers.
Get the money back usable.

Fund a wallet with card, Apple Pay, Google Pay, ACH, or crypto, buy an all-in USPS, UPS, FedEx, or DHL label, then void it and see the credit land where the next label is bought from.

Create your account Talk to us

Voiding labels: Shippo refunds vs void-to-wallet

Four carriers quoted, one balance behind them

Void it and the money is usable again now

A refund from Shippo versus a credit you can spend.

Three reasons void-to-wallet wins the day it matters.

Reusable beats refundable

Prepaid means it never left

Mistakes are cheap when credit is instant

And when Shippo is the right choice

Buy from the balance. Void back to the same balance.

Redraft the corrected label while the credit is already back.

Connectors for the storefronts, AI for everything else.

Money that comes back where you spend it. Not where you banked it.

One prepaid wallet, five ways to fund it

Redraft in seconds after you void

No fee to strand in a void

USPS, UPS, FedEx, and DHL in one quote

Void and re-buy over the same API

Void it from the phone before the parcel is taped.

Talk to Billy instead of chasing a refund status.

The quote is the debit.

USPS

FedEx

DHL

Unwind a shipment with one call, not a ticket.

No plan to clear first.

Pro

Free

Billy is not a paid tier

API free on every plan

Bring the invoice you pay today

Cancellations are a workflow, not an exception.

Seasonal and drop-driven sellers

Shops with heavy address corrections

Sellers living in the DMs

Devs automating cancellations

Sellers who stopped waiting on money they already paid.

Unused labels and refunds — FAQ

Keep the carriers. Get the money back usable.

Money that comes back where you spend it.
Not where you banked it.

One prepaid wallet,
five ways to fund it

Redraft in seconds
after you void

No fee to strand
in a void

USPS, UPS, FedEx, and DHL
in one quote

Void and re-buy
over the same API

Keep the carriers.
Get the money back usable.